Call us @ +973 6500 5600 or 114 from the Topcall Dialer
support@topcallme.com
How to signup for Topcall and Topcall Lite

In order to use Topcall or Topcall Lite, you must signup. The signup process is very simple and takes less than 20 seconds!  For Topcall, after downloading the app on your phone you will see two options, New to Topcall and I’m already a Topcall user. You must select New to Topcall, enter your mobile number and wait for the verification code that will be sent to you through SMS. After verifying you will get a $.15 credit to make few test calls and for Topcall Lite, you can either sign up from the website or from the app by simply by entering your mobile number along with 00 and the country code and wait for the verification code to be sent to you through SMS. Once verified, you will get another SMS containing your username and password that you need to save as it will be your permanent username and password. You will also get a $.15 credit to make few test calls.

You can also check out the video below for the Topcall sign up process.

How to Recharge Topcall or Topcall Lite?

You can top up your account directly through the application on your device or through our website: www.Topcallme.com.

Recharges can be done by

(a) Purchasing the Topcall cards in the market or most convenience store in Bahrain.

- To recharge using Topcall cards, call 111 from the Topcall dialer then you will hear a message asking you to enter the recharge code. Then you have to tap on the circular icon with 3 dots on the lower part of the screen and the dialpad will show. Just enter the PIN or the Password on the card then # key and your account will be recharged.

(b) Through credit card / Paypal

- Just visit www.topcallme.com and then go to the top up page, enter your mobile number and it will show the options for online recharge, you just have to select the mode of payment that you prefer.

(c) Through SADAD vouchers.

- To recharge using SADAD vouchers, call 111 from the Topcall upon hearing the message asking you to enter the recharge code, tap on the circular icon with 3 dots on the lower part of the screen and the dialpad will show, enter the voucher PIN then # key and your account will be recharged.

Can I use old Topcall cards (green/blue color) for Topcall and Topcall Lite?

Yes, the old cards will work for both Topcall and Topcall Lite application. Just dial 111 from the dialer and enter the password. The credit will then be recharged to your account.

How to make free calls and free chats?

In order to make free calls the other person has to have the Topcall app installed on his/her smartphone or tablet. Those friends who use Topcall will appear with a status icon next to their picture in the Contacts menu in Topcall. The icon shows presence and also indicate that you can use all free communication features like free call, free video, free chat and sending attachments. If you do not see any contact with the status icon it means that no one from your contacts uses Topcall yet. In this case just let your friends know about Topcall, when they join to Topcall you will be instantly notified and they will appear as Topcall contact.

* Available only for Topcall users.

How to make calls to non Topcall (paid)

Topcall out is our service for calling to non Topcall (offnet) numbers which can be regular mobile and landline numbers. We try to offer the most competitive rates while ensuring decent quality. To use Topcall out you need to top up your account first and start making calls.

Why do you need my phone number?

It is basically to make the registration process as easy as possible, you can use your phone number as your login to the service, also others who have your number in their Contacts on their phones will be immediately notified that you are a Topcall user now. Next to your Contact name in their phone there will be the Topcall status icon. If you do not want to register using your number you can create a Topcall ID, it is just a service username like in Skype. Others will be able to call you if you give them your Topcall ID. *Available only for Topcall users

How to find friends who also use Topcall?

Using “Find friends” option, you can easily search for your friends using their email, password or nickname. Go to Find friends menu

 

 

 

 

and there you can search for users by name, Topcall ID, phone number or email address. How your friend can be found depends on his/her settings in My profile section. Also to let other find you do not forget to fill relevant fields in your My Profile menu in Topcall. *Available only for Topcall users

How to invite friends to use Topcall?

You can invite friend by selecting in the main Menu.

invite

 

 

 

 

 

 

 

A new screen will open giving various options to invite such as (a) SMS (b) Mail (c) Facebook (d) Twitter

*Available only for Topcall users

Can I use Topcall on a tablet?

Yes, with Topcall for tablet, you can make free voice calls and video calls, call mobiles and landlines, send instant messages, and share files with other people on Topcall.

Do I have to allow for uploading my phone contacts?

No, it is not necessary but desirable. Uploading the Contacts serves two things, one is that the phone numbers and emails are checked if they are registered in Topcall service. If they are they will be automatically shown in your Contacts as Topcall users. If you do not allow still you can add Topcall users manually using Find a user menu.

What is call through?

Call through is a new feature whereby you can make calls even if there is no internet. In such case, calls are made using an access number which is preconfigured. This functionality will be available soon.

How to share one Topcall account on two or more phones?

You can set your own password in “My profile”, you will then login on two or more devices, thanks to Topcall ID/phone number and password.

How do I cleanup Topcall data on my Device ?

Click on settings and click on “Logout”. This will remove all Topcall Data from the device. Your account will continue. Use this option to clean up the data like chats.

How to reset my password?

Click on “I am already a Topcall user” and enter your user ID (your phone number unless you have used ID other than your phone number).  Click on “Next” button and then click on “can’t access your account” in the next screen. A reset Password screen will open that will allow you to rest your password after authenticating through SMS.

How to do Audio Conferencing?

Make a call from Topcall using dial pad or by selecting the contacts as shown below.

While call is in progress, please click on right side icon  icon1 and then another screen will appear.

Click on  icon icon2 on the bottom and this will allow you to choose a third person that you wish to conference with.

Select the desired contact and click on  icon3conference icon and you will be connected to 3rd party allowing 3 way conference call

Topcall Icons and their Meaning

iconsnmeaning

 

 

 

 

 

 

 

 

 

What are the recharge options available?

You can top up your account directly through the application on your device or through our website: www.Topcallme.com.

Recharges can be done by

(a) Purchasing the Topcall cards or  Recharge vouchers in the market or most convenience store in Bahrain/Jordan

- There are 2 ways to recharge using Topcall cards/Recharge Vouchers (1) by calling 111 from the Topcall dialer (2) recharge inside the app (available for Android users only)

(i)- call 111 from the Topcall dialer then you will hear a message asking you to enter recharge code.

(ii)- Tap on the circular icon with 3 dots on the lower part of the screen and the dialpad will show.

(iii)- Enter the PIN or the password on the card followed by the #key and your account will be recharged.

(1)

111recharge

 

 

 

 

 

 

 

 

 

 

 

 

 

(2)

in app recharge

 

 

 

 

 

 

 

 

 

 

Please note for Jordan customers, only recharge vouchers are available.

(b) Through SADAD vouchers. (only in Bahrain)

- To recharge using SADAD vouchers, same process to be followed if using cards or recharge vouchers. (a) by calling 111 from the Topcall dialer (b) recharge inside the app (available for Android users only)

sadad

 

 

 

 

 

 

(i)- call 111 from the Topcall dialer then you will hear a message asking you to enter recharge code.

(ii)- Tap on the circular icon with 3 dots on the lower part of the screen and the dialpad will show.

(iii)- Enter the PIN or the password on the card followed by the #key and your account will be recharged.

(a.)

111recharge

 

 

 

 

 

 

 

 

 

 

 

 

 

(b.)

in app recharge

 

 

 

 

 

 

 

 

 

 

(c) Through credit card / Paypal

(i) Just visit www.topcallme.com and then go to the top up page, enter your mobile number 

online1

 

 

 

 

 

 

(ii) After entering your mobile number and clicking on Submit, another screen will show to choose the amount and the payment method that you want to use (Credit card / Paypal)

online2

 

 

 

 

 

 

(iii) After selecting the payment method, you just need to enter your card details to process and complete your payment.

Credit Card

credimax

 

 

 

 

 

Paypal

paypal

 

 

 

 

How do you bill calls?

It is billed in dollars, rates are shown per minute.

Topcall Out - where can I see the rates?

If you use dialpad, you can see rate for actual number. You can check all rates rom the Topcall and Topcall Lite app. (view screenshots below)

topcall rates

 

topcall lite rates

 

 

 

 

 

 

 

 

 

 

 

For Topcall and Topcall Lite app users, you can also visit www.Topcallme.com to view the rates

call rates